Reports to:

First Response Line Manager/ Head of the Department/ Office Manager/ HR Department 

 

Main purpose of job

To serve as a first point of contact for new clients, delivering excellent customer service in a time efficient manner.

 

Key tasks (Duties) 

 

Contact new clients to obtain information concerning their case.

 

Enter information acquired from client on case management software and create new files.

 

Generation of suitable client care correspondence for clients.

 

Instruct medical appointments and engineer’s inspections.

 

Actively listen to client’s needs and react accordingly in terms of hire, any extra requirements etc.

 

Obtain any other information necessary, e.g. police reports etc.

 

When processing new claims, ensure that any concerns regarding liability and fraud are communicated immediately to your First Response line manager.

 

Liaise with other teams in the firm to ensure smooth transition of claims.

 

Take incoming calls to the office and deal with routine client enquiries efficiently.

 

Adhere to all performance targets set by senior partners.

 

Have a flexible approach to working hours.

 

Qualifications: 

Preferably Legal background studies. LLB graduates who looking to progress their careeres in legal sector. PC literate, Microsoft Package, Customer Service course advantage but not essential full in house training will be provided.

 

Experiance: Previouse experiance in simmilar role will be advantage some experience working in office environment. Customer service

 

Please note: Due to the high volume of applications, if you do not hear from us within 3 weeks of your applications unfortunately, on this occassion you have been unsuccesful.

By submitting your CV you are authorising Scoople to represent you and act on your behalf and are consenting for Scoople to forward your application to the relevant company/companies