Housing Disrepair File Handler

A Housing Disrepair file handler is required for an excellent opportunity with a vibrant law firm based in Blackburn.

We are a vibrant Law firm based in Blackburn looking to hire an experienced Legal Claims Handler.

You will be responsible for the receipt of the initial instructions and initial matter creating and associated checks to support risk assessment.

Primary Duties

• Logging Client’s signed Forms of Authority and Completed Questionnaire on the Case Management System
• Requesting and logging required documentation from the Client
• DSAR Reviews
• First port of contact with client
• Booking and Arranging Client Appointments
• Preparing a Letter of Claim
• Preparing Part 36/Calderbanks for both client and defendant
• All necessary calls and correspondence with the Client and third parties in the initial stages of the Client’s claim.

Management of incoming work source email inboxes

Attributes & Competencies Required

• Good interpersonal and communication skills to interact confidently with both staff and members of the public
• English GCSE (grade 9-1, A-C or Key Skills Level 2 or equivalent)
• Law degree/graduate
• Computer literate with knowledge of Microsoft applications
• Proven ability to plan, manage and prioritise workloads
• Flexible approach to working
• Working as part of a team and using own initiative
• Attention to detail
• Capability to undertake all assignments in a timely manner
• Knowledge of GDPR and Data Protection

Desirable

• Previous administrative experience including excellent client care skills across different platforms, including telephone, email and written correspondence